Infy to manage IT needs of MS

Infy to manage IT needs of MS

BANGALORE: Microsoft has outsourced its internal IT services to Infosys Technologies, a three-year deal that is valued at over $100 million.

The Indian IT major will manage Microsoft's internal IT services for applications, devices, and databases in 450 locations across 104 countries. "As part of the agreement, Infosys will streamline implementation processes, simplify support and service, and lower the enterprise costs through the use of the latest Microsoft solutions such as Windows 7," a statement from Infosys said. To deliver global desk-side support and service desk, Infosys will partner with Unisys, another IT company.

"It is a deal worth over $100 million," a senior official at Infosys said. But Infosys' fees, it is said, will be based partly on how much money it saves for Microsoft.

The project does not represent a new set of areas that is being outsourced by the world's largest software company. "This is simply the consolidation of work that used to be provided by multiple vendors to a single provider, Infosys," Microsoft said in a statement.

"Infosys demonstrated that it understood our transformational goals by introducing a flexible and innovative end-to-end approach to manage our support infrastructure," Jim DuBois, GM for service management in Microsoft, said in the release.

"The fully integrated solution developed by Infosys, combined with process compliance, a robust tool platform and the creation of a Service Excellence Office will help us enhance how we deliver end-user computing services to our internal employees and partners while leveraging the innovation and investments we make in developing new technologies."

Microsoft already has a centre in Hyderabad — called MSIT, short for Microsoft IT — that provides mission critical enterprise IT applications for its internal purposes. Whether this work overlaps with what has now been given to Infosys is not clear, and Microsoft had not responded to questions about this from TOI at the time of going to print. However, in its statement it said that "this new contract will not impact internal resources."

Computerworld quoted Peter Bendor-Samuel, chief executive officer of outsourcing research firm Everest Group, as saying the deal is a "real nice win for Infosys, that will boost the credibility of the outsourcing giant's infrastructure offerings".


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